Refund policy

Macro Based Diet's Friendly Return Policy

At Macro Based Diet, your satisfaction is our top priority. We're dedicated to ensuring every customer enjoys an exceptional experience with our meals. If there's anything amiss with your order, don't hesitate to reach out to us immediately. We're here to help resolve any issues swiftly and efficiently.

Refunds & Replacements

While we strive for perfection, we understand that sometimes things don't go as planned. That's why we handle refunds and replacements on a case-by-case basis, giving each concern the attention it deserves.

Cancellation Policy

Orders can be cancelled within 2 hours of placement, provided it's 48 hours before your scheduled fulfilment day.
Due to our commitment to fresh preparation, orders cancelled outside these parameters unfortunately can't be refunded.

Delivery Adjustments

We're flexible! Need to change your delivery/collection date? Let us know, and we'll do our best to accommodate.

Food Quality & Safety

Our meals are best enjoyed fresh! We recommend consuming them within 3 days.
Please note, we're not responsible for the quality of meals if you choose to freeze and defrost them later.

Missed Deliveries

If delivery isn't possible and collection is required, refunds aren't available. We'll always try to find a safe spot or a neighbour to leave your order with, keeping your meals secure.

Our Commitment

Food safety is our mantra. Our team of certified kitchen personnel adheres to the highest safety protocols, ensuring your wellbeing is always safeguarded – something our 5-star hygiene rating proudly reflects.

Contact Us

Got questions about refunds? Email us at info@macrobaseddiner.co.uk or call 01642 909950.
If a refund is approved, expect it back in your account within 5 business days.

Remember, processing times can vary with banks or credit card companies.
Thank you for choosing Macro Based Diet, where every meal is a step towards a healthier, happier you!